We’re really sorry to hear this. If you are experiencing financial difficulty, it’s best to contact the Rocksteady customer service team as soon as possible.
They can talk through your options and help you find the most suitable solution for your situation. In some cases, there may be ways to pause lessons or adjust arrangements while you resolve the issue.
We understand that circumstances can change and we will aim to support you where possible. You can contact our customer services team on 0330 113 0330 (local rate). Our offices are open Monday–Thursday 8am–8pm, Friday 8am–6pm.
There are also specialist organisations you can contact for additional support if you are going through financial difficulties:
The Step Change Debt Charity www.stepchange.org / 0800 138 1111
National Debtline www.nationaldebtline.org / 0808 808 4000
Citizens Advice www.citizensadvice.org.uk / 03444 111 444
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