1) Communication and Support
2) Progress and Reports
- How can I see my child's timeline?
- What is Timeline?
- What is Rocksteady Round Up?
- What information appears in Round Up?
- What are the musical skills they have gained?
- Can I get a progress report?
3) Lessons and Attendance
- Does my child have to go to the school event I would rather they did Rocksteady?
- My child is on a school trip next week will I be charged?
- Can you amend my direct debit as my child is on a school trip?
- Will the lesson be rescheduled because of the school trip?
- Why was I not made aware Rocksteady was cancelled because of a school trip?
- Why am I being charged for a lesson the school cancelled?
4) Changes to Lessons
- Why have I not been told that my child has been put on a waiting list
- Why have I been put on a waiting list at my child's junior school
- Why has my child not been collected for band lessons in their new junior school?
- Why has my child not got a place in band lessons at their junior?
- How does my child get a place in band lessons at their new junior school?
- My child is moving to a new primary/junior school next academic year - what do I need to do?
5) Payments and Account Management
- Why has the price increased?
- Can I pay over the phone?
- Do you give any financial support for low-income families?
- We are on Universal Credit — can I get free lessons or a discount?
- My child loves Rocksteady and has a bursary place — is there anything more you can do to help?
- How do I unpause my account my child is ready to come back to lessons?
6) Concerts and Events
- Do you run Holiday camps?
- How do I see my child’s photo?
- Are concerts recorded or photographed?
- Can extended family attend?
- Can parents attend?
- How long is the concert?
7) Backstage Account and Technical Support
- Why is my child not playing on a full drum kit every week?
- My child's lesson was cut short - am I still going to be charged?
- I received an email to confirm a reserved place but the website says it’s full – what do I do?
- My child's lesson was disrupted due to other children's behavior - what are you doing about this?
- What is your Backstage portal?
- How do I log in to Backstage?