5) Payments and Account Management
- Why has the price increased?
- Can I pay over the phone?
- Do you give any financial support for low-income families?
- We are on Universal Credit — can I get free lessons or a discount?
- My child loves Rocksteady and has a bursary place — is there anything more you can do to help?
- How do I unpause my account my child is ready to come back to lessons?
- My account is paused - can I extend this?
- My child is doing swimming lessons can I pause
- My child is not well - can I pause?
- My child has broken their arm - can I pause?
- Why have you cancelled Rocksteady for my child?
- My child finishes school this year - when do I need to cancel?
- When do I need to cancel by so I am not charged for next month?
- My child does not want to do Rocksteady anymore
- I have paid for this month - why has my child not been collected for their lesson?
- If I cancel, can my child still attend the concert?
- I want to cancel - am I due back any refund?
- I want to cancel my lessons
- Why have I been charged more than the monthly subscription amount?
- Do I have to pay in August/can I have a refund for August?
- My Rocksteady lessons are on a bank holiday — how will you make the lessons up/can I have a refund?
- Why am I still paying for lessons during school holidays?
- Can you check - I seem to have paid twice?
- Can I change my direct debit date?
- Can I have more time to pay?
- Can I set up a payment plan?
- Whilst I have an outstanding balance, can my child still attend lessons?
- I have an outstanding balance - can I extend the payment date?
- How do I change my bank details?
- What do I need to do as my payment has failed