Ready to enrol?

1) Signing Up

• Can they join mid-term?
• Can I defer my child’s place?
• Can I sign up outside of school?
• I can’t find my school on the list
• How do I sign up?

2) Instruments and Band Placement

• My child is on bass but they wanted electric guitar
• Where am I on the waiting list?
• How long is the waiting list?
• How do you choose which children go into each band?
• Can my child play in their friend’s band?
• Can I sign up on a different instrument and wait for my preferred one?

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3) Payments and Billing Setup

• Are there payment plans when you first start?
• What are the payment options?
• Separate bill payer: how does it work?
• How do I set up my Direct Debit?
• When is my first payment?

4) Backstage Account Access

• I enrolled but didn’t receive a confirmation email
• What is your Backstage portal?
• Reset password not working
• How do I reset my password?
• I can’t log in to Backstage
• How do I access the parent portal / Backstage?

5) Lessons and Start Dates

• Who are the music teachers / band leaders?
• How can I see my child’s lesson time?
• When is my child’s first lesson?

6) Equipment and Extras

• Can I buy Rocksteady merch?
• Can I hire or purchase equipment?

7) Trinity Qualification

• What do the different levels mean?
• Can my child achieve the qualification early if they have already reached a ‘grade’ outside of Rocksteady?
• Will this cost me extra?
• Does my child do an exam for the qualification?
• What level is the qualification?
• What is the qualification – Music Performance in Bands?

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8) General Support

• How do I change my email address?
• I can't find my child's year group?
• How do I tell the school they’ve enrolled?
• Are there any additional fees?
• What is Permissions and consent
• What are the benefits of lessons

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